Shipping & Returns

General Shipping

 

AllAmericanTentAndAwning.com does not charge for shipping on all orders shipped to any of the 48 contiguous US states (this does not include Hawaii, Alaska, and other US territories). Most often, orders placed with us leave our warehouse within one business day, but occasionally - due to unexpected circumstances - orders may take up to three business days to ship. Should this unlikely delay occur, we will contact you and let you know when your item(s) will ship.

 

Additionally, it is important to note that even though your order is shipped immediately, it may take longer for us to obtain your tracking number - which we will email to you as soon as we receive it. Generally we will ship all orders via UPS, although we reserve the right to use any carrier.

 

Shipments To Alaska, Hawaii, Canada, and US Territories

 

We happy to ship orders to Alaska, Hawaii, other US territories and Canada, but unfortunately, cannot extend our free shipping offer to these areas. If you'd like to obtain an estimate of the shipping e happy to ship to of these areas but unfortunately additional shipping will be charged.  Your shipping costs will be determined by your specific location and you can see what those charges will be when you add your product(s) to your shopping cart and go through the checkout process. (Please note: You are not obligated to finalize your purchase until after this step.)

 

Again, the majority of these orders also leave our warehouses within one business day, but may take up to three business days in some instances.

 

International Shipping: Click Here

 

Damages & Exchanges

 

We're confident that you'll be delighted - not merely satisfied - with the world class products - manufactured by trusted and quality-conscious manufacturers - and services we offer on this website. That's why our customers rarely experience problems with any part of the process.

 

However, regardless of our best efforts, occasionally one of our customers receives a defective product. The good news is that the vast majority of our products are covered by manufacturers' warranties so you'll need to contact them (instructions for doing so are provided on the paperwork that comes with your order), explain your situation, and follow their instructions for obtaining a replacement.

Conversely, if you feel that your product was damaged during shipping, please contact us and we'll help you get the replacement parts you need or arrange for total replacement of the product at no cost to you.

 

Returns

 

Below we've provided "what-to-do" information based on specific scenarios.

 

Scenario #1: You decide to cancel your order.

 

If the order hasn't been shipped, we will cancel it for you and issue you a refund  - with no penalties.

(If you cancel your order after it's been shipped, please read #5  below.)

 

Scenario #2: You received the product it is not working correctly, has missing parts, or is visibly damaged.

 

If the item isn't working correctly, and it does not appear to have been damaged during shipping, please see the paperwork that came in the original box for instructions on how to file a warranty claim with the manufacturer. Your manufacturer is responsible for any manufacturing defects or deficiencies with your products. (If the item is damaged or defective due to shipping damages, please see #3 below.)

 

Scenario #3: You received an item that appears to have been damaged during shipping.

 

If a package appears to have been damaged during shipping, the item is oftentimes still okay.  If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waves your right to get your product replaced or repaired. Before contacting us, please test the item's functionality. If everything works okay, there is no reason to contact us or file a shipping damage claim. If your product is not working correctly due to the damages that occurred during shipping and you have kept the original shipping materials, please contact us so that we may submit a shipping insurance claim. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, and after we have officially filed the shipping insurance claim forms, we will send out new parts or a new product at no cost to you.

 

Scenario #4: You've received the product but decide to return it.

 

You are welcome to return a product, but please make sure that you've complied with the following requirements.

 

1) Your item is in the original packaging and has not been opened or used.

2) You notify us with your request to return your item within 30 calendar days after you've receive it.

3) PRIOR to returning your item, you have contacted us and we've provided you with an RMA Number (this is a must) and additional instructions.

 

You must comply with all three of these requirements before returning already-shipped items.

 

When you do, you have two refund options (which we will also discuss with you over the phone). They are:

 

1) We will issue you a store credit for the full amount you paid for your item(s) - less our actual shipping and handling expenses.

 

2) We will issue you a cash refund for the amount your paid for your item(s) - less a 25% restocking fee and our actual shipping and handling expenses.

 

Please Note: In both cases above, you will be responsible for paying return shipping charges to send the product back to us.

 

If you do not comply with the requirements stated above,  please understand that when we receive your package it will be refused by our company (because we will have no record of the return) and therefore will be sent back to you. Obviously, in this case, you would not receive your refund.

 

Scenario #5: You refuse the delivery of your order, and it comes back to us

If you refuse to accept your shipped item, it will be returned to us. Once we receive it back, we will issue you a refund less a 25% restocking fee and our actual cost for shipping and handling.  If the item is damaged during the shipping process, no refund will be issued until the shipping insurance claim process is complete. Once the shipping claim process is complete, you will be issued a refund in the amount we are reimbursed by the shipping company (minus the amount the shipping company charges us for the shipment to you and back to us). If the shipping company does not approve the claim, we will not offer you a refund.